Comments on: Installer Theory

By: Greg

Greg — Sun, 06 Feb 2011 16:09:52 +0000

I received xplane for a gift about a year ago and it loaded and ran fine,one day it stopped and froze. I tried to reboot reinstall with no help, I called support and talked toRandy he said to turn off my fire wall since I had a old version of xplane and download the new updates. I tried this and still could not get the updates via the website. I thought I would buy the new version last week and it arrived on Friday, downloaded it to the desktop and it gave me the same result udp_socket_read udp_init failed! I can not get the update from the website,it just sits there and does nothing. Is it my computer doing this? Im out of ideas.

By: Benjamin Supnik

Benjamin Supnik — Tue, 25 Mar 2008 18:17:00 +0000

Anonymous: preferences to select alternate OSes will be back in the updater pretty soon I think.

By: Anonymous

Anonymous — Tue, 25 Mar 2008 17:13:00 +0000

Hi Ben,
Thank you for your reply above. I have one more request. I am running X-Plane at home on a Mac, and download the updated versions at work on a PC. Until Installer 1.23 there was an option to download Mac versions on a PC, but in the last installer version 1.24 I cannot find this option anymore. Could you please bring that option back?
Thanks for your consideration,
Anthony.

By: Benjamin Supnik

Benjamin Supnik — Wed, 19 Mar 2008 14:33:00 +0000

Anonymous: I believe that this will be possible, and as before, you’ll need enough free space on the web-connected machine to have at least some kind of minimal installation.

By: Anonymous

Anonymous — Wed, 19 Mar 2008 10:35:00 +0000

For the few of us who do not have direct internet access, will it still be possible to keep the software up to date?
The way I have kept my X-Plane software current is by downloading the complete updated versions at work, and manually transferring the scenery and custom files to the new copy. Has been working fine.
Anthony.

By: Benjamin Supnik

Benjamin Supnik — Tue, 11 Mar 2008 14:16:00 +0000

We're trading the small nightmare of helping users who can't launch the sim at all for the large nightmare of incorrect installs.

It won't be hard for us to give out a specific updater to a specific beta if the need arises.

By comparison, the vast majority of the tech support load we have now is installer-related issues, and of that, install-in-the-wrong place is the number one item in that bucket. We have to change the process!

By: Murmur

Murmur — Sat, 08 Mar 2008 09:33:00 +0000

"We will provide the updater directly for users who need to update the sim but cannot launch the sim."

Isn't this going to be a nightmare for support? Especially during beta runs...