Comments on: Installer Chaos https:/2008/06/installer-chaos/ Developer resources for the X-Plane flight simulator Tue, 01 Feb 2011 18:58:41 +0000 hourly 1 https://wordpress.org/?v=6.6.1 By: Benjamin Supnik https:/2008/06/installer-chaos/#comment-1019 Mon, 25 Aug 2008 14:32:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1019 anonymous:

This is NOT a tech support blog – any future posts regarding tech support will be rejected.

You can contact tech support via the info here:

http://www.x-plane.com/contact.html

But…here’s why I bring it up: if your DVDs are damaged or defective, simply contact tech support and they’ll exchange them for good ones.

I don’t know what is wrong with your disks, but I do know that we had some problems with one of the factories we were using for dupes, and changed factories recently in an attempt to get better quality to our customers.

]]> By: Anonymous https:/2008/06/installer-chaos/#comment-1020 Mon, 25 Aug 2008 13:47:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1020 When i bought this sim ,I managed to install them on my old computer ,they looked like sombody had used them before ,with scratches and something greasy substance on them .On my new computer I only managed to install the first disc ,and getting missing or bad file msg on all the rest. I guess I was mailed those discs some other returned that was “readable” ,and now the problem is moved to me ,You guys loose customers ,at least 1 here ,for that lausy shipping!

]]> By: sodak https:/2008/06/installer-chaos/#comment-1021 Mon, 21 Jul 2008 16:10:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1021 i did i was just telling what hapened. i just got the disk in the mail and it was fun but wanted to say thanks for the help

]]> By: Benjamin Supnik https:/2008/06/installer-chaos/#comment-1022 Thu, 17 Jul 2008 09:30:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1022 Last poster: please email info at x-plane dot com. This blog is NOT the right place for this – you need to contact x-plane tech support directly!!

]]> By: sodak https:/2008/06/installer-chaos/#comment-1023 Thu, 17 Jul 2008 04:26:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1023 i had the same problem and was told there are 2 ver. a yellow one and grey i had yello and was sent to Graphic Simulations.

After i ready this i told the guy b4 he sent me i had a bad dvd he didn’t belive me so he sent me off after they told me to install on the desktop she had me send the log file and then last e-mail i got was “You have a bad DVD.” so now i am waiting on the disk

]]> By: Benjamin Supnik https:/2008/06/installer-chaos/#comment-1024 Fri, 06 Jun 2008 15:00:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1024 Hi Jilles,

I am aware of the performance bottlenecks, however I have not had time to address them and probably won’t for a while.

What’s wrong with Program Files is Vista and UAC. I’ll have to blog about that some other time, but basically it’s an inappropriate install location. X-Plane requires write, delete, modify, etc. access to its own folder’s contents. Installing on Vista with UAC into Program files means we wouldn’t have that, and that’s a significant use case.

I don’t know why you didn’t get a log file (X-Plane Installer Log.txt) on your desktop…I’ve never heard of any of those cases failing. Without the log file, we can’t really know what went wrong installing those two files.

]]> By: Jilles https:/2008/06/installer-chaos/#comment-1025 Fri, 06 Jun 2008 14:26:00 +0000 http://www.x-plane.com/dev_blog/?p=341#comment-1025 My X-plane DVDs arrived yesterday and now you are telling me this 🙂

I just installed X-plane. I ran into a couple of issues that are in my view installer bugs:

– default install location is my Desktop (Windows XP sp3). What’s wrong with e.g. c:\Program Files?
– After quitting the installer and reinstalling to c:\X-plane 9, the installer failed to create a log file but it did manage to create the directory and put files in them. What about putting the log file there as well?
– The installer failed to install two files on the first disk in the directory Resources\default scenery\900 us objects\commercial: com_90_30_2.obj and Commercial.dds
– continued the installation without further issues
– when it was done I ran the repair option twice. It failed again on both files. Instantly. Without even trying to spin up the DVD
– I located the files on the dvd and copied them over manually with no issues whatsoever. My DVD player gave no hint of the DVD being corrupted or otherwise difficult to read (believe me, I know what that sounds like).
– I ran repair again, it reported no issues.
– Since I had no log file, the only way to find out which files were missing was running the very slow repair option (scans 50000 files or so).

General comment: copying tens of thousands of very small files from DVD is a bad idea with most DVD players. Seeking is slow and the in general DVD players are much faster at handling big files. Zipping each file seperately is not good for performance. It should be much faster to use a bunch of larger zip files.

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