We’re looking to add a part-time technical support team member. This person will share the workload of customer support and have the opportunity to interact with customers to further positive relationships with X-Plane.

Daily Activities

Your day will include:

  • External communication – using email tools to answer customer requests for help
  • Internal communication – collaborating with team members to facilitate customer service
  • Taking opportunities to improve documentation as needed
  • Reporting and documenting technical issues for resolution
  • Building positive customer relationships

Some relevant experience for these tasks are:

  • Excellent written communication in English
  • Familiarity with both Mac and Windows
  • Passion for assisting people
  • Ability to self-manage

Bonus points for experience in:

  • Using X-Plane
  • Technical writing
  • WordPress, JIRA, and / or HelpScout systems

Why work for us?

As a member of our team, you would:

  • Work on stuff that matters. Real pilots fly safer because of training in X-Plane, and real aerospace organizations (like Boeing, Cessna, and NASA, to name just a few) prototype aircraft in X-Plane before they build them in the real world. Working in customer support is a great opportunity to empower our users to unlock the full potential of X-Plane.
  • Work remotely. No commute, no cubicles, nothing to impede you from doing great work. (But the rest of the team is just a Slack call away!)
  • Have the opportunity to follow your interests into other aspects of the business.

How to apply

If this sounds like a good fit for you – we’d love to hear from you! You can submit this form to apply.


4 comments on “We’re hiring…for support!

  1. Hi,

    I have just been trying to apply but the link does not work.
    Could you kindly confirm that applications are already closed?

    Best regards.

  2. You forgot to mention what your day will NOT include anymore once you get hired 😉

Comments are closed.